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Returns Policy
At Green Way, we want you to love what you bought. If something isn’t quite right, here’s how our returns and refund policy works.
Overview
Our returns policy is valid for 30 days. If more than 30 days have passed since your purchase, we won’t be able to offer a full refund.
To be eligible, your request must meet the following:
- The purchase was made within the last 30 days.
- You have your order number or proof of purchase.
- The reason for the return relates to a manufacturing defect, a shipping error (wrong item received), or damage during transit.
Items not eligible for return:
- Sale or discounted items (except in cases of manufacturing defects).
- Custom or made-to-order items.
- Intimate or personal hygiene items, for sanitary reasons.
How to Request a Return
Email us at contact@greenwaymood.com within 30 days of delivery, including:
- Your order number.
- The reason for your return.
- Clear photos of the product (especially for defects or damage).
We review each request individually and respond within 10 business days to confirm whether your refund has been approved.
Please note: at Green Way, you don’t need to send the product back to us. Once your request is approved, we process the refund directly.
Refunds
If your request is approved, the refund is processed to your original payment method (card or PayPal) within 20 business days of approval. The exact time it takes to reflect in your account may vary depending on your bank or payment provider.
Late or Missing Refunds
If the refund hasn’t appeared after the stated timeframe:
- Check your bank account or payment method again.
- Contact your bank or card issuer, as there’s often additional processing time on their end.
- If you still haven’t received it after this, email us at contact@greenwaymood.com and we’ll help follow up.
Defective or Damaged Items
If your item arrived defective or damaged, contact us within 48 hours of delivery with clear photos of the issue. We’ll review each case to offer a refund or appropriate solution, at no extra cost to you.
Sale Items
Items purchased at a discount are not eligible for return or refund, unless they have a manufacturing defect.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Email us at contact@greenwaymood.com. We're available 8:00am – 5:00pm